Disconnectionof Water/Wastewater Service

Billing & Disconnection for Non-Payment

  • Customers are billed monthly and bills are mailed out the last business day of the month. Bills are due on the 15th of each month. If the due date falls on a weekend or on a federal or state holiday in which we are closed, the due date is the next business day.
  • If payment is not received in full by the due date, a penalty of ten percent (10%) of the currently late bill amount due will be applied to the account.
  • Nonpayment of all balances due after seven (7) days from the due date will result in the service being shut off to the customer and a reconnection/service fee of $50 will be applied automatically. This includes payments that are made online, by telephone, or put in the drop box after 4:30 PM on the 7th day after the due date. Assessment of the $50 fee is applied even if the service has not yet been physically disconnected.
  • Once the bills are mailed, the PSA has no control over the delivery/receipt of the bill. FAILURE TO RECEIVE A BILL DOES NOT EXEMPT THE CUSTOMER FROM PAYING THE BILL, LATE FEES AND/OR RECONNECTION/SERVICE FEES. We recommend that, if you have not received your bill by the 7th of the month, that you contact our office to obtain your balance due. When calling, please be sure to provide us with your Social Security Number or Account Number.
  • Please keep your phone number updated with us. We send out courtesy calls after the due date to remind you of unpaid balances. Keep in mind this is only a courtesy call and is not a requirement on our part. You are still responsible for your bill and any late fees and/or reconnection/service fees regardless if you received a phone call or not.
  • Services disconnected for non-payment that have been re-established by the customer will have their meter removed and will be assessed a meter tampering and lock fee. Services re-established by the customer by further tampering (such as installation of a straight pipe or jumper) OR services where the meter is removed by the customer, re-installed backward, or other means of defeating the meter are subject to disconnection, termination of service, removal of the service meter and line, and possible referral to the Commonwealth’s Attorney for prosecution.
  • Accounts with unpaid balances due 10 days after the cutoff date will be terminated. Any deposit held by the PSA will be applied to the balance due. Any remaining balance after application of the meter deposit will be subject to collection efforts. Customers desiring to re-establish service after this time should refer to the Begin Service page of this site.