ServiceCalls

Water

If you question the reading on your meter and do not think it is correct, you can request to have a re-read of your meter. If there was an error on your meter reading, there is no charge for the service call and your account will be corrected accordingly.

However, if the reading is correct there will be a service call charge added to your account. Also, since all our meters are radio read, where the readings are all electronic and downloaded into the computer, the chances of misreading the meter are slim. We therefore recommend that the customer locate their meter and check for leaks before requesting a re-read on the meter.

If you see water coming out of the meter box, see if you can open the box. If the water appears to be coming from the meter, the setter, or the incoming line on the PSA side of the meter, contact the PSA immediately. We will come repair this at no charge.

If the water is coming from the connection on your side of the setter, contact a plumber for repairs (unless you have the capability to repair it yourself). There is a valve on the setter that can be used to shut water off to facilitate such repairs. However, we caution all customer to exercise care when using this valve. Use a valve key to operate this and do not overtighten. Any damage to the setter could result in a meter tampering and/or replacement fee being assessed to the account.

Sewer

If you notice slow draining or backups on your home drains or toilets, you can request to have your sewer service lateral checked. The cleanout at the property lines before the lateral proceeds to the main sewer line is the demarcation point between the PSA’s and the customer’s responsibility. If there is a problem on the sewer main side of this cleanout, there will be no charge for the service call. However, if the problem is not on the sewer main side, there will be a service call charge added to your account.

Before calling the PSA for a sewer service call, we recommend customers check for plugged drains or clogged lateral services first. If there are cleanouts in the yard prior to the one at the property line, they can be checked to see if a backup is present. If so, a plumber should be called to clean the lateral. The main house drain usually has a cleanout as well. It should be in a crawlspace or basement and can also be checked. Caution should be used when opening this cleanout to avoid spilling raw sewage on yourself or in your home. Improperly vented plumbing can also cause slow drains (this is frequently detectable by a “chugging” sound when flushing toilets).