Wise County Public Service Authority offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
Online Bill Payment
If paying your bill online just click on the green "Pay Your Bill Now" button. Have your account number handy and follow the prompts. There is a $2.50 fee charged by Paystar to use their service.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the Automatic Bank Draft Form below and drop it off or mail it to our office, along with a voided check.
Payment Drop-off Location
You may pay your bill in person at our office address. We accept cash, check, money orders, and debit/credit cards. Please note there is a 3.5% fee to use a debit or credit card to pay. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.
The PSA offers a 24/7 electronic payment kiosk outside the lobby entrance at our building located at 5622 Industrial Park Road, Norton, VA 24273. The kiosk accepts checks, cash, and credit cards. There is a $0.35 fee charged by the kiosk vendor, as well as a 3.5% card processing fee by the vendor. See the instructions located at the bottom of this page for detailed steps on how to use the kiosk to pay your bill.
Payment by Phone
You may pay your bill over the phone via debit or credit card by calling the office at (276) 679-1263. Please note there is a 3.5% fee to use a debit or credit card to pay. Customers may also pay over the phone through our third party vendor, Paystar, by calling 276-262-3111. Please note, Paystar charges a $2.50 fee to use their service.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information. *Please note, the financial institution will mail a check to the PSA and the customer must discuss with the institution to insure delivery before the due date of the bill. The PSA is not responsible for financial institution payments that arrive after the due date or last day to pay before service disconnection.
Please note: If you are subject for disconnection or have been disconnected, be aware that payments made after 4:30PM on the last day to pay by telephone or online will not be posted until the NEXT business day. As a result, any payments made after 4:30PM, disconnection will still occur and a $50 reconnect fee will be charged and must be paid. Also, if not paid by 4:30 pm on the due date, late penalties will apply.
Wise County Public Service Authority
P.O. Box 3388
Norton, VA 24273